Starting the Revolution
This blog post is a bit different in that you will have to download a PDF to read it. This is my biggest blog yet. It is more than just a blog or article, it is actually a book within a book – the...
View ArticleCustomer Service Strategy: Provide Membership
Here is another lesson from The Amazement Revolution. It focuses on the first customer service strategy in the book, which is about providing a “membership” experience. The concept behind membership...
View ArticleCUSTOMER SERVICE MAY NOT BE THE ANSWER
That is an interesting statement coming from a guy that lives, breathes and shares with the world ideas and strategies on customer service. Okay, maybe it is semantics. However, what do we really want...
View ArticleTen Customer Service Tips for Customer Loyalty Month
Ten Customer Service Tips for Customer Loyalty Month Customer Loyalty Month is every April. Thinking about what I could write or suggest, I read something that is unbelievable. The American Customer...
View ArticleWhat Should You Call Your Customer?
Customer Service Strategy Number One in “The Amazement Revolution” is about providing a membership experience for your customers. While you don’t have to call them members, you can treat them in such...
View ArticleInvest In the Customer Experience
You may have heard the cliché, “Customer Service doesn’t cost. It pays.” My lead case study in The Amazement Revolution is focused on American Express. Jim Bush, the Executive Vice President of World...
View ArticleUnique Methods Prove More Than One Way to Skin a Cat
In “The Amazement Revolution,” I write about how to create serious F.U.N., where the letter F stands for “Fulfillment,” the letter U stand for “Uniqueness,” and the letter N stands for getting...
View Article20 Tips on How to Deliver an Amazing Customer Service Experience
First, April is customer loyalty month, and I hope you are doing something special for your customers. (Learn more at www.CustomerLoyaltyMonth.com.) And, this month is also the one year anniversary...
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